Personal Information Collection Statement
The personal data collected through your enquiry or feedback and any other related communications with us will be used by the Airport Authority (the “Authority”) for handling and replying to your enquiry or feedback and providing any relevant assistance. The data you provided (excluding any data that directly identifies you or any contact information) may be used by us in aggregate form to improve our enquiry or feedback service and the user experience on this website. We also use Google Analytics to help us understand our website users’ needs for this purpose.
The supply of personal data in your enquiry or feedback is voluntary. However, if you do not provide the required personal data or the data provided is insufficient, we will not be able to (as applicable) analyse, handle and reply to your enquiry or feedback.
The personal data collected may be provided to such persons within the Authority whose proper business is to have access to the data and/or assist in analysing, handling and replying to your enquiry or feedback and related matters, and may also be transferred to our third-party service providers (including agents and contractors) who process the personal data on our behalf to help us administer, maintain and operate this website and the HKIA Cargo Data Platform and related systems, provide data storage, administrative or IT services to us, provide any Enquiry Service to you, conduct data analytics to facilitate service improvement, and carry out or support any of the purposes set out above.
You can request access to and correction of the personal data provided by you to the Authority. Any such request shall be made in writing to our General Personal Data Officer at: HKIA Tower, 1 Sky Plaza Road, Hong Kong International Airport, Lantau Island, Hong Kong.
For further details about how we handle personal data and information regarding the use of Google Analytics and related cookies on this website, please refer to the Privacy Policy in relation to HKIA Cargo Data Platform Support and Enquiry Services and Website.
Where the terms of this Personal Information Collection Statement are available in other languages, the English version shall be the governing version and shall prevail whenever there is a discrepancy amongst the versions.