Hactl’s new Terminal Services Centre (Export) helps streamline export cargo acceptance
16 May 2025
2 mins read
Hong Kong Air Cargo Terminals Limited (Hactl) has further streamlined its cargo acceptance operations with the opening of its new Terminal Services Centre (Export) (TSCE) on 25th September 2024, embodying new digital processes and document handling features.
Hactl’s new TSCE utilises many innovative new features to enhance operational efficiency and the customer experience:
Agents can now make a Dangerous Goods Inspection Reservation via the COSAC-Mobile app, instead of filling out a paper request on arrival at the TSCE counter.
TSCE staff can now use Real-time build-up monitoring to check ULD build-up progress at workstations in real time.
A new TSC Dashboard provides a comprehensive, instant overview of all export cargo documents being processed, facilitating faster and more accurate decision-making.
The new TSCE also supports Export Cargo Document e-Submission, enabling freight agents to submit export cargo documents online in advance, so avoiding last-minute rushes and eliminating counter queuing.
A new Document Submission Hub will enable visiting agents to place their documents into totes instead of handing them to counter staff. The Hub will then check the documents and store them, using an automated archive and retrieval system.
The Document Submission Hub will timestamp and track the documents’ progress through submission and acceptance or rejection, and will constantly log progress to provide agents, airlines and Hactl staff with instant, real-time status information.
Meanwhile, a Document Management System will collect and collate data from all Export Cargo Document e-Submissions, to assist in consolidating documentation and building cargo manifests for each flight.
The grand opening of the new TSCE took place on 25th September 2024, attended by numerous officials from government departments, customers as well as local air cargo industry executives, including representatives from the Transport and Logistics Bureau, Civil Aviation Department, Hong Kong Customs and Excise Department, Airport Authority Hong Kong, Hong Kong Association of Freight Forwarding and Logistics, Hong Kong Association of Aircargo Truckers, and the International Air Transport Association.
Officiating guests for the ribbon-cutting ceremony (left to right) - Mr Antonio Lam, Chairman of Hong Kong Association of Aircargo Truckers; Mr Gary Lau, Chairman of Hong Kong Association of Freight Forwarding and Logistics; Mr Kenneth Chu, Assistant Commissioner of Customs and Excise; Ms Cissy Chan, Executive Director, Commercial of Airport Authority Hong Kong; Mr Wilson Kwong, Chief Executive of Hactl; Ms Amy Chan, Deputy Secretary for Transport and Logistics; Mr Raymond Ng, Assistant Director–General of Civil Aviation; Ms Phoebe Wong, Head of Airport Command of Customs and Excise; Ms Irene Lau, General Manager, Aviation Logistics (Hong Kong) of Airport Authority Hong Kong; Ms Yvonne Ho, Regional Head of Sales North Asia of IATA